Terms & Conditions

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Terms & Conditions

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Summary of Terms & Conditions

Summary of Key Points

For the full details please see the numbered sections starting on Page 2 of the full Terms & Conditions - Marshbank.

During main holiday periods we offer week-long bookings from Sunday to Sunday. Out of season, short breaks and holidays starting on different days are available.

- All bookings must be accompanied by a non-refundable deposit (30% of the total cottage rental cost).
- The balance is due 56 days (8 weeks) before the start of the holiday. If the booking is made less than 8 weeks before the start of the holiday, the full amount is due immediately. If you fail to pay the balance on the due date we may have to cancel your booking.
- When you book, you accept responsibility for the full cost of the holiday even if you are prevented from coming due to unforeseen circumstances.
- We advise you to take out cancellation insurance. Please let us know straight away if you have to cancel your booking so that we can release the property for re-letting. If we are able to re-let the property, we will only retain your deposit to cover costs. If we can’t re-let, you will be liable to pay either the whole balance due if notice is received less than 8 weeks before commencement, or 50% of the whole balance due if notice is received prior to 8 weeks before commencement.
- If you wish to change/amend your booking, an amendment fee of £25 will apply.
- We reserve the right to refuse any booking or cancel any bookings already made (subject to refunding any money you’ve paid) without further liability on our behalf.

- Check in time is 4pm on the day of arrival - please help us by not arriving before then. Please also let us know if you will be arriving after 6pm.
- Check out time is by 10am on the day of departure.

- Payments: You can pay for your holiday by cheque (allow time to clear) or BACS transfer.
- Please note: we do not currently accept payments by credit/debit card.
- We can only hold provisional bookings for two days.

- All our properties are non-smoking.
- Electricity is included in the rent, as is heating. Bed linen is supplied but please note that linen/bedding for cots is not provided. There is an inventory in the property and fire safety instructions.
- Pets are only permitted in properties by prior arrangement and payment. They must not be left in the cottage unattended nor allowed on furniture or beds. No puppies under 12 months.

In booking you agree:
- To pay for any losses or damage to the property
- To take good care of the property and leave it in a clean and tidy condition on departure. We reserve the right to make a charge for extra cleaning if the property is not left in a satisfactory condition

- Not to part with possession of the property or share it with people not listed on the booking form
- Not to exceed the total number of people stipulated in the property description
- To permit the owners or their agents reasonable access to the property

Complaints
We try to ensure our properties are prepared and presented to the highest standard so our guests will enjoy their holidays. If there is anything missing, a problem or cause for complaint please let us know immediately and every effort will be made to assist you. It is frustrating for all parties if you write after your holiday about a problem we could have solved at the time. Thank you.